Current Customers

Monthly Subscription & Billing

Monthly Subscription — auto-billed on the 25th unless a drop request is received by the 24th of the month.

• Autopay is required. The subscription renews every month until a drop request is submitted.
• A yearly registration fee applies.
• Returned payments: $25 fee.
• Payments received after the 25th: $15 late fee.
• No refunds once tuition is charged.

Drop Portal

Drop requests are made the 4th–24th by 6 PM via the Customer Portal.

The drop window opens at 9:00 AM on the 4th each month. The 6 PM cutoff on the 24th applies to all lessons.

How to drop

While the Drop Portal is open (the 4th at 9:00 AM through the 24th at 6:00 PM):

1. Log in to the Customer Portal for the location: Menifee or Yorba Linda.
2. Select My Account, find the Student, and select the Enrollments icon.
3. Next to the class, select Drop Enrollment.
4. Set the Drop Date to the last day of the swimmer’s actual lesson (their final scheduled lesson date).
5. Add a reason if asked, then select “Yes, please drop!” to submit.

Drop requests submitted after 6 PM on the 24th roll into the next month: the Monthly Subscription auto-bills on the 25th.

• Drops are submitted in the Customer Portal only. We can’t accept drops by email, phone, text, or in person.
• Drop one swimmer at a time. If more than one swimmer is leaving, drop each one separately.

Good to know

• Not attending doesn’t cancel the subscription. Autopay stays active until a drop request is submitted and processed before the deadline.
• No mid-month drops and no prorated refunds.
• Tuition billed on the 25th is non-refundable.
• Stopping third-party funding (FMS, Regional Center, charter, or another payer) is not a drop. The drop still has to be completed in the Customer Portal by the deadline.

Diaper Policy (Double-Diaper)

Swimmers under 4 and/or not potty trained must wear two swim diapers: one disposable plus one reusable over it.

This follows county health rules. No exceptions.

If a swimmer arrives without proper double diapering, they cannot go in the water.

How to Report an Absence

Report absences at least 4 hours before the lesson starts to earn a makeup. Each student can have one excused makeup per month (two for 40-minute classes).

Option 1: Customer Portal

1. Log in to the Customer Portal for the location: Menifee or Yorba Linda.
2. Select My Account, find the Student, and select the Future Absences icon.
3. Choose By Enrollment, pick the lesson date and class, then select Submit Absences.

Option 2: Text the location

Telling the instructor does not count. Please report every absence through the Customer Portal or by text.

Makeup Policy

Makeups are a courtesy, not a credit. They depend on availability and aren’t a replacement for regular attendance.

Makeups are not guaranteed. Missing a lesson is at the family’s own risk.

How to schedule a makeup

1. Report the absence at least 4 hours before the lesson (see How to Report an Absence).
2. Log in to the Customer Portal for the location: Menifee or Yorba Linda.
3. Select My Account, find the Student, and select the Makeups icon.
4. Next to an available Makeup Token, select Use Makeup Token (or Request, if that’s the button shown).
5. Choose an open class time up to 6 days out.
6. Confirm, then watch for the approval email. A makeup isn’t confirmed until it arrives.

The rules

• One excused makeup per student, per month (two for 40-minute classes).
• Missed lessons do not count as credits.
• No makeups for Parent & Me.
• Tokens expire 30 days from the date of issuance, and expire immediately when a family drops.
• No rollover into future months.
• Makeups can be booked up to 6 days out.
• No makeups in the first or last slot of the day.
• No back-to-back or same-day makeups for swimmers under 10.
• Requests submitted after 4:00 PM Friday are reviewed Monday at 10:00 AM.
• Availability isn’t guaranteed near the end of the month.

Questions? Call or text us. Menifee: 951-467-2354  |  Yorba Linda: 714-621-5454